Pro Chat Desk Portfolio

Messaging

A shared WhatsApp inbox for the whole support team

Customers message one business number; every agent works the same inbox. Chats are assigned by team with round-robin, tagged, and turned into tickets when they need follow-up. The dashboard shows message volume, active contacts, tickets and voice calls for the selected period.

Official WhatsApp Business Platform (Cloud API)
Assignment, transfers and agent availability
Tags, contact notes and a full contact book
Canned replies with shortcuts such as /speed
Tickets with priority, team and SLA
Read receipts, replies, media and templates

WhatsApp chat inbox with a slow-speed conversation — **Chat.** A broadband customer reports slow speed; the agent checks the ONU port, refreshes the session and closes the chat in six messages.

Messaging dashboard — **Dashboard.** Messages, active contacts, campaigns, tickets and voice calls, with recent conversations and quick actions.

Support tickets list — **Tickets.** Fibre cuts, router replacements and IP requests tracked by status, priority and assigned engineer.

Contacts with tags — **Contacts.** Every customer with tags such as Broadband, Leased Line, Billing or VIP, and the last message date.

**Canned responses.** Standard answers for router restarts, speed tests, payment links and technician visits, with usage counts.

Messaging

Campaigns, approved templates and an automated first reply

Bulk campaigns send Meta-approved templates to thousands of numbers and report sent, delivered, read and failed counts. The chatbot answers first: keyword rules, conversation flows and AI replies handle routine questions and hand over to an agent when needed.

Template library synced with Meta, with status and category
Delivery and read tracking per campaign
Keyword rules and visual WhatsApp Flows
AI contexts, business hours and SLA escalation

Message templates — **Templates.** Renewal reminder, payment received, outage update and a marketing offer, all approved.

Chatbot overview — **Chatbot.** Keyword rules, conversation flows and AI contexts, with sessions and messages handled.

Calling & AI Voice

WhatsApp calling, IVR menus and an AI voice agent

Customers can call the same WhatsApp number. An IVR menu routes the call to sales, support or billing, and every call is logged with direction, duration, agent and outcome. The AI Voice module answers calls with a speech agent in Hindi or English and connects to an existing PBX over SIP.

Incoming and outgoing WhatsApp calls
IVR flows with keypad options
Call logs with missed and rejected calls
AI voice bot over SIP or WhatsApp calling
Call recording and transfer to agents
Language, voice and model per number

**Call logs.** Completed, missed and rejected calls with the IVR menu used and the agent who answered.

**IVR flows.** “Press 1 for new connection, 2 for support, 3 for billing”, set as the call-start menu.

AI Voice settings — **AI Voice.** Switch the voice bot on per number, choose provider, voice and language, and follow the SIP setup guide.

NMS

Network monitoring built for ISP operations

The NMS polls routers, switches, OLTs and servers over SNMP or ICMP and shows health, ports, alerts and outages per organization. Devices sit on fibre maps and in IP address plans, and alerts go out on WhatsApp so the NOC hears about a fault before customers do.

SNMP v2c / v3 and ping monitoring
Port traffic, SFP optics and wireless health
BGP, OSPF and IS-IS session alerts
Fibre maps with routes, nodes and customers
IPAM: subnets, pools, VLANs and allocations
Config Manager backups and AI NCM ring auto-heal

NMS overview — **Overview.** Devices online and down, active alerts, ports down and recent devices at a glance.

NMS devices — **Devices.** Upstream resolvers and the cloud server monitored live, with metrics, ping and poll actions.

IPAM subnets — **IPAM.** CGNAT, public NAT pool, leased-line and management subnets with VLAN and gateway.

Fibre network maps — **Fibre maps.** Maps are created per area, shared per user, and hold routes, joint closures and customer drops.

SD-WAN

Manage MikroTik SD-WAN links from one screen

The SD-WAN tool takes a MikroTik router and manages its WAN links: health checks, failover and load balancing, QoS, port forwarding, firewall rules, remote access and config backups. Each router reports live ping and load, and changes are pushed from the portal instead of from WinBox.

Multi-WAN health checks and failover
Per-link latency and load
QoS, port forwarding and firewall
Remote access and scheduled backups

**SD-WAN dashboard.** Active uplink, connected WANs, average ping and WAN/LAN load, with the router list and the feature menu (WAN links, central DNS, security, interfaces, port forwarding, backups, QoS). Shown before a router is added.

AAA RADIUS

Subscriber login, speed plans and online recharge

The built-in FreeRADIUS server authenticates PPPoE, hotspot and VPN users for MikroTik routers. Speed packages become Mikrotik-Rate-Limit attributes, sessions can be disconnected live with RFC 5176 CoA, and fair-usage limits throttle a user when the data cap is reached.

Billing runs on top: WhatsApp renewal reminders 3 days, 1 day and 0 days before expiry, a payment link into the ISP’s own Razorpay account, an automatic WhatsApp receipt, and a GST invoice and receipt posted to the books. Customers verify Aadhaar through DigiLocker, and the CAF fills itself.

PAP, CHAP and MS-CHAPv2 logins
Static IPs and routed subnets (Framed-Route)
MAC lock and simultaneous-use limits
Packages with burst, FUP and price
Online sessions with live disconnect
Cash, UPI or online recharge history

RADIUS users with packages and expiry — **Users.** 28 broadband subscribers with package, validity date, framed IP, customer details and CAF status.

Speed packages — **Packages.** Home 50 to 300 Mbps, a Business plan and a 40 Mbps plan with a 500 GB fair-usage cap.

Billing and KYC dialog for a subscriber — **Billing & KYC.** Record a payment, send a payment link or reminder on WhatsApp, and verify Aadhaar through DigiLocker.

ISP billing settings — **Billing & reminders.** Razorpay keys, reminder days and message text, and the accounts entry: company, GST 18% and SAC 998422.

TR-069 ACS

Remote management for every customer router

Customer ONTs and Wi-Fi routers report to the Pro Chat ACS over TR-069. Support staff see each CPE’s model, firmware, SSIDs, signal and connected devices, and can change Wi-Fi settings, reboot or update WAN settings without a site visit. Customers can change their own Wi-Fi name and password from WhatsApp.

TR-098 and TR-181 vendor profiles
Wi-Fi SSID, password and band control
Connected clients with signal strength
PPPoE, static IP and VLAN WAN settings
WhatsApp self-service with safety gates
Audit log of every remote change

TR-069 CPE inventory — **CPE devices.** 12 ONTs from four vendors with customer, SSID, 2.4 / 5 GHz signal, users, PPPoE login and last inform time.

Log Server

NAT and session logs kept for compliance

Routers send syslog to the central Log Server over UDP or TCP 5514 or TLS 6514. NAT translations are parsed so an operator can trace a public IP and port at a given time back to the PPPoE user. Logs stay searchable for 30 days and are archived for two years with SHA-256 checksums.

MikroTik NAT, firewall and PPP logs
Trace by public IP, port and time
Filter by router, user, destination or text
Live tail and CSV export
Daily partitions and gzip archive
Per-router transport policy

Log Server search — **Logs.** Source-NAT records from the core router: PPPoE user, CGNAT address, public NAT IP and destination for each connection.

Accounting & GST

Tally-style books with GST filing built in

Each company keeps its own ledgers, vouchers and financial year. Sales and purchase invoices calculate CGST/SGST or IGST from the place of supply, receipts settle bills, and the reports cover day book, trial balance, P&L, balance sheet and ageing. GSTR-1 and GSTR-3B are prepared from the same data and can be filed through a GSP, along with e-invoices and e-way bills.

Sales, purchase, receipt, payment, journal, contra
Estimates, proforma, orders and delivery challans
Items with HSN/SAC, stock and vendor cost
Recurring invoices with WhatsApp reminders
Payroll, payslips and GPS / face attendance
Loans and EMIs, expenses, Tally import, backups
Section-level access: sales, inventory, GST…
Branded A4 invoices with UPI QR

Accounting dashboard — **Dashboard.** Receivables and payables split into current and overdue, cash flow for the year, income vs expense and top expenses.

**Sales invoice.** A RADIUS plan renewal invoiced automatically, with SAC 998422, CGST/SGST and the receipt that paid it.

Voucher list — **Vouchers.** All sales, purchases, receipts and payments for the period with taxable value, GST and status.

**Customers.** Balances, overdue amounts and one-click invoice, statement, recurring and WhatsApp chat.

**Items.** Broadband plans, installation, routers, ONUs and cables with HSN/SAC, GST rate, sale and purchase rate.

GST summary — **GST.** Output tax, input credit and net payable for the month, with GSTR-1, GSTR-3B, 2B reconciliation, e-invoice and e-way bill tabs.

**Reports.** Day book, ledgers, trial balance, P&L, balance sheet, receivables, payables, stock and profit by vendor cost.

**Payroll.** Monthly pay runs with PF and professional tax, posted as a salary journal; payslips go to employees.

**Recurring invoices.** Monthly AMC and leased-line bills plus a yearly subscription, raised and reminded automatically.

**Expenses.** Rent, electricity, fuel, internet and staff welfare by category and month.

Estimates and orders — **Estimates & orders.** Quotations, proforma invoices and sales orders that convert to an invoice in one click.

Loans and EMI — **Loans & EMI.** A ₹8 lakh business loan at 10.5% over 36 months, with the EMI schedule and payments due.

Platform

Roles, white-label domains and two-step sign-in

Admins decide which team sees which menu: accounts staff get sales, purchase and GST; a store keeper gets only inventory; NOC staff get NMS. ISPs and resellers can run the portal on their own domain with their own name and logo through a CNAME record, with the SSL certificate issued automatically. Every user can switch on authenticator-app verification with recovery codes.

Custom roles with read, write and delete per section
Org join codes for new members
CNAME white-label with automatic SSL
TOTP two-step verification
In-app support chat with the INSTANT SUPPORT team
Audit logs, API keys and webhooks

Roles and permissions — **Roles & permissions.** Admin, manager, agent, help desk and NOC roles, plus your own.

User management — **Users.** Team members with role and status, and the organization join code for adding people.

Branding settings — **Branding.** Brand name, logo and your own domain; the branding appears only on that domain.

/profile

Two-step verification. Scan a QR code in Google Authenticator, Microsoft Authenticator or Authy, then sign in with a 6-digit code.

Get started

Turn on the modules your business needs

Start with the WhatsApp desk and add NMS, RADIUS billing, TR-069, Log Server, SD-WAN, Calling and Accounting when you are ready. Your data stays separate per organization, and each module is billed only when it is active.

Website: prochatdesk.in
Portal: app.prochatdesk.in
Customer care: +91 1169313062
Product: Pro Chat Desk
Company: INSTANT SUPPORT