Pro Chat Desk

Official WhatsApp API, phone WhatsApp, AI chat, and AI voice

Pro Chat Desk for WhatsApp marketing, support, AI chat, and AI voice

Pro Chat Desk helps teams run campaigns, reply from a shared inbox, automate FAQs, let AI answer calls, and keep every lead moving without jumping between tools.

Start free with 50 credits Open dashboard
24x7
AI responses
Team
shared inbox
Cloud + QR
WhatsApp accounts
WhatsApp campaign platform Multi-agent live chat Support tickets AI chatbot memory NMS fiber maps Live link traffic AI voice bot WhatsApp templates Meta analytics Razorpay billing Plans and add-ons Organization controls
Platform

Everything your WhatsApp team needs to sell, support, and retain

Pro Chat Desk brings Cloud API accounts, phone WhatsApp connection, automation, campaigns, support tickets, NMS maps, traffic alerts, and team permissions into one clean workflow.

Inbox online
New lead Hi, I need plan details
Support queue AI answered billing question
Campaign reply Interested in demo
Can you share pricing?
Sure. I can guide you by team size.
API

Official Cloud API

Connect Meta WhatsApp Business accounts, templates, webhooks, read receipts, and campaigns.

QR

Phone WhatsApp

Use QR-based connection when a team wants WhatsApp Web style onboarding for its number.

AI

AI Chatbot

Answer common questions with chat history context and hand over to agents whenever needed.

CRM

Shared Inbox

Assign chats, track ownership, save replies, and keep every conversation visible to the right team.

Ticket

Support Tickets

Create tickets from customer issues, set priority and status, assign ownership, and close support cases.

Bill

Billing & Add-ons

Manage subscriptions, credits, invoices, paid usage, AI packs, voice packs, and network monitoring add-ons.

Voice

AI Voice Bot

Answer SIP-routed WhatsApp and phone calls with a real-time AI assistant before handing over to agents.

NMS

NMS Fiber Maps

Monitor devices, fiber routes, port traffic, alerts, and customer links on a live map dashboard.

Product Screens

All the new Pro Chat Desk modules are visible in one place

See the live dashboard areas added for WhatsApp chat, support tickets, billing, campaigns, AI chatbot settings, NMS overview, and fiber map monitoring.

NMS Fiber Map

Live map with routes, devices, customers, and traffic status

Fiber routes change from green to attention and critical states as link usage increases, with Mbps labels and device markers shown directly on the map.

Pro Chat Desk NMS fiber map showing online route traffic in green
NMS overview dashboard with total devices, online devices, alerts, ports, and recent devices
NMS Overview

Device health, alerts, ports, and recent devices

Operations teams can see online devices, high traffic alerts, critical alerts, open outages, and uptime in one overview.

AI chatbot overview with sessions, messages, keyword rules, flows, AI contexts, and provider settings
AI Chatbot

Rules, flows, AI contexts, and provider settings

Teams can manage automated replies, conversation flows, AI contexts, fallback settings, and OpenAI-compatible providers.

Shared WhatsApp inbox showing customer chats and agent replies
Shared Inbox

Real WhatsApp conversations with team reply tools

Agents can view customer history, reply from one desk, and continue with templates when the 24-hour window is closed.

Support tickets dashboard with open, pending, resolved, and total ticket counts
Tickets

Customer issues tracked from open to closed

Support teams can filter by status and priority, review customer context, assign work, and manage every ticket from one table.

Billing dashboard showing current subscription, plans, AI add-ons, voice packs, and network monitoring packs
Billing

Plans, credits, invoices, and add-on packs

Customers can compare plans, manage the current subscription, and add AI chatbot, AI voice, network monitoring, and custom upgrade packs.

Campaign list showing WhatsApp campaign status, progress, dates, and actions
Campaigns

Broadcast progress, statuses, and quick actions

Marketing teams can track completed, cancelled, sent, delivered, read, and failed campaign numbers from the campaign list.

Fiber map route showing orange attention traffic state
Attention traffic state
Fiber map route showing red critical traffic state
Critical traffic state
Fiber map route showing red heat glow around a high traffic path
High usage heat view
Growth

From first message to repeat purchase

Send approved broadcasts, segment customers, answer replies fast, and follow up with the same context your agents already use.

See plan options
Business team planning customer conversations
AI Voice

Let AI answer high-intent calls while your team stays focused

Route SIP calls to an AI voice bot, greet customers instantly, qualify needs, and hand over serious conversations to the right team.

OpenAI Realtime SIP WhatsApp SIP routing Call handoff Conversation context
Support agent using headset for customer calls
Use Cases

Built for teams that win customers on WhatsApp

Sales, support, operations, and service teams can run from one account or many organizations.

Retail customer checkout

E-commerce & D2C

Abandoned cart follow-ups, order alerts, offers, and post-purchase support.

Students in a classroom

Education

Admission leads, class reminders, fee updates, and counselor handoffs.

Support team working together

Service Teams

Ticket updates, appointment reminders, renewals, and live support queues.

Workflow

Launch WhatsApp operations without a heavy setup cycle

Start with one number, invite agents, publish templates, and bring AI into support after your flows are ready.

  1. 01 Connect account

    Use Meta Embedded Signup or phone WhatsApp QR based on the organization.

  2. 02 Set roles

    Give owners, admins, and agents the access they need for their own organization.

  3. 03 Run conversations

    Broadcast, reply, automate, and measure results from the same desk.

Plans

Choose the plan your organization needs

Start free with 50 credits, move to Basic or Pro when volume grows, and keep Enterprise ready for full access.

Free Forever

Rs 0 forever

For a new team testing WhatsApp support and inbox workflows.

  • 50 free conversation credits
  • Shared inbox
  • Contacts and quick replies
  • Marketing: Rs 0.95 per message
Start free
Popular

Basic

Rs 999 / month

For teams running campaigns, templates, and AI chatbot support.

  • Everything in Free Forever
  • Campaign broadcasts
  • AI chatbot access
  • Unlimited users
  • Marketing: Rs 0.95 per message
Buy Basic

Pro

Rs 2,499 / month

For teams that need AI voice, advanced automation, and deeper controls.

  • Everything in Basic
  • AI Voice bot
  • Custom actions
  • Agent analytics
  • Marketing: Rs 0.95 per message
Buy Pro

Enterprise

Custom pricing

For brands, agencies, and multi-organization operations with full access.

  • Everything in Pro
  • Organization controls
  • SSO and custom actions
  • Dedicated onboarding
  • Custom marketing volume pricing
Talk to sales
AI Chatbot add-on AI Voice Call add-on Custom Actions Pack of 5 Custom Fields Pack of 3 Custom Events Pack of 10 Custom Tags

Marketing template message charge: Rs 0.95. Utility, authentication, and Meta charges can vary by category and country.

Demo

Get Pro Chat Desk set up for your WhatsApp team

Share your team size and WhatsApp account type. We will guide the right setup for Cloud API, phone WhatsApp, or both.

FAQ

Questions teams ask before going live

Short answers for WhatsApp account setup, automation, and day-to-day operations.

Can we use official WhatsApp Cloud API?

Yes. Pro Chat Desk supports Meta WhatsApp Business API accounts, templates, webhooks, campaigns, and analytics.

Can we connect phone WhatsApp with QR?

Yes. QR-based phone WhatsApp connection can be used for teams that are not ready for Cloud API onboarding.

Is organization data private and encrypted?

Yes. Your organization data stays private and encrypted. Each organization can access only its own workspace data.

Does the AI bot remember customer chats?

Yes. The bot can use conversation history for better replies and hand over to agents when human help is needed.

Can Pro Chat Desk show NMS fiber maps and live traffic?

Yes. The platform includes NMS overview screens, device lists, fiber maps, route states, traffic labels, alerts, and customer connection views.

Can support teams manage tickets?

Yes. Teams can create, prioritize, assign, filter, and close customer support tickets from the Tickets module.

Can teams manage billing plans and add-ons?

Yes. Billing includes subscription plans, credits, invoices, paid usage, AI add-ons, voice packs, network monitoring packs, and custom upgrade packs.