1. Acceptance of Terms
By accessing or using Pro Chat Desk, you agree to these Terms. If you use Pro Chat Desk for an organization, you confirm that you are authorized to accept these Terms for that organization.
2. Accounts and Organization Responsibility
- You are responsible for the accuracy of account, organization, billing, contact, and workspace information.
- You must keep passwords, API keys, device credentials, and administrator access secure.
- Organization owners and administrators control user access, roles, customer data, connected WhatsApp accounts, NMS devices, and enabled add-ons.
- You are responsible for activity that happens inside your account or organization workspace.
3. WhatsApp and Messaging Use
Pro Chat Desk may support Meta WhatsApp Business API, templates, campaign broadcasts, shared inbox replies, delivery status, and QR or phone-based WhatsApp connection features where available.
- You must follow all applicable laws, consent requirements, spam rules, Meta and WhatsApp policies, template rules, and opt-out requirements.
- You must not send unlawful, misleading, abusive, fraudulent, or unauthorized messages.
- Meta, WhatsApp, telecom networks, and third-party providers may apply their own rules, limits, pricing, delivery behavior, and account restrictions.
- You are responsible for customer lists, message content, campaign targeting, and proof of consent.
4. AI Chatbot, AI Voice, and Automation
AI features can draft replies, answer questions, summarize conversations, create ticket notes, assist calls, or route workflows. AI output may be incomplete or inaccurate. You should review important AI output, configure escalation rules, and ensure that automated messages are appropriate for your customers and business.
You must not use AI or automation features to impersonate others unlawfully, mislead users, send prohibited content, make emergency decisions, or perform regulated activity without appropriate human oversight.
5. NMS, Fiber Maps, RF Links, and Network Monitoring
NMS features may monitor devices, ports, SNMP values, routes, RF links, fiber maps, customer service status, traffic labels, alerts, outages, and related network records. You are responsible for adding only devices and customer records that you are authorized to manage.
Network readings, alerts, traffic values, AI recommendations, and map status are operational tools and should be verified before critical action. Do not rely on Pro Chat Desk as the only system for emergency, life-safety, or legally required monitoring.
6. Plans, Add-ons, Credits, and Billing
- Some features require paid plans, paid add-ons, usage credits, or third-party provider charges.
- Prices, plan limits, included credits, add-on access, and billing intervals may vary by plan or order.
- Free plans may have restricted access and may not include paid add-ons, network monitoring packs, AI NCM, or advanced features.
- Messaging, voice, AI, hosting, payment, or telecom providers may charge separately or cause pass-through usage costs.
- Unless separately agreed in writing, fees already paid are non-refundable except where required by law or confirmed by Pro Chat Desk support.
7. Customer Content and Data
You retain ownership of your customer records, messages, templates, files, maps, device records, and other content you add to Pro Chat Desk. You grant us permission to process that content only as needed to provide, secure, support, and improve the service.
You are responsible for ensuring that your content is lawful, accurate, non-infringing, and suitable for the intended communication or monitoring purpose.
8. Acceptable Use
You must not use Pro Chat Desk to:
- Violate laws, privacy rights, intellectual property rights, platform policies, or telecom rules.
- Send spam, phishing, malware, abusive content, hate content, fraud, or deceptive campaigns.
- Attempt to bypass security, rate limits, plan limits, billing, access controls, or service restrictions.
- Upload harmful code, scrape the service, overload infrastructure, or interfere with other users.
- Access networks, devices, accounts, or customer data without authorization.
9. Third-Party Services
Pro Chat Desk integrates with or depends on third-party services such as Meta, WhatsApp, cloud hosting, payment providers, AI providers, telecom, email, SMS, maps, and analytics. These providers may have separate terms, privacy policies, outages, limits, fees, and compliance requirements.
10. Mobile Apps
If you use a Pro Chat Desk mobile app, app store terms may also apply. You are responsible for keeping the app updated and allowing only the permissions needed for your workflow. Some features may require notifications, media access, contacts, microphone, calling, or location permissions.
11. Availability and Service Changes
We work to keep Pro Chat Desk reliable, but we do not guarantee uninterrupted or error-free operation. We may update, suspend, restrict, or discontinue features for maintenance, security, compliance, provider changes, or product improvement.
12. Suspension and Termination
We may suspend or terminate access if there is non-payment, security risk, legal risk, abuse, policy violation, unauthorized access, or harmful use. You may stop using the service at any time, subject to your plan, billing, and data retention obligations.
13. Disclaimers
Pro Chat Desk is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not guarantee that messages will always be delivered, AI output will always be correct, network readings will always be complete, or third-party services will always remain available.
14. Limitation of Liability
To the fullest extent permitted by law, Pro Chat Desk and Instant Suppoort Pvt Ltd will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the service, third-party services, messaging delivery, AI output, or network monitoring results.
15. Indemnity
You agree to defend and hold harmless Pro Chat Desk and Instant Suppoort Pvt Ltd from claims, losses, damages, penalties, costs, or expenses arising from your content, customer communication, consent practices, account activity, network access, or violation of these Terms.
16. Governing Law
These Terms are governed by the laws of India, without regard to conflict of law principles. Courts in India will have jurisdiction unless applicable law requires otherwise.
17. Contact Us
For questions about these Terms, billing, app store review, or support, contact Pro Chat Desk at info@prochatdesk.in or call +91 1169313062.