1. Overview
Pro Chat Desk is a business platform used for WhatsApp communication, shared inbox support, chatbot automation, AI voice workflows, tickets, CRM, billing, analytics, and network monitoring. Our customers control the organization workspaces they create and the customer data they upload or connect.
We process information to provide the service, keep accounts secure, support customers, improve product reliability, and meet legal or platform compliance requirements.
2. Information We Collect
Depending on the features enabled by your organization, we may collect and process:
- Account information: name, email address, phone number, organization name, role, login activity, and security records.
- Organization and workspace data: team members, permissions, settings, subscription plan, add-ons, invoices, credits, and support requests.
- Contacts and customer records: customer names, phone numbers, tags, notes, address fields, service status, connection details, and imported contact lists.
- Messages and conversations: WhatsApp messages, templates, campaign records, delivery status, inbox notes, assignments, tickets, attachments, and conversation metadata.
- AI chatbot and AI voice data: prompts, conversation context, call records, recordings, transcripts, summaries, handoff notes, and bot configuration where these features are enabled.
- NMS and network monitoring data: device names, IP addresses, SNMP details, port status, traffic readings, alerts, fiber maps, RF links, customer connectivity records, and outage history.
- Technical and usage data: device type, browser, app version, IP address, pages used, actions taken, error logs, performance logs, cookies, and similar diagnostic information.
- Payment and billing data: transaction references, plan selections, invoices, paid usage, tax details, and payment status. Full payment card details are handled by payment providers when applicable.
3. Mobile App Permissions
Our mobile apps may request permissions only when needed for product features:
- Notifications: to alert users about new chats, calls, tickets, assignments, campaigns, or NMS alerts.
- Contacts or customer numbers: to help authorized users import or select customer phone numbers for business communication.
- Microphone and calling features: for voice calls, AI voice workflows, call handling, or voice notes when enabled by the organization.
- Files, photos, and media: to upload attachments, campaign media, ticket files, chat images, or organization assets.
- Location: only when a feature needs it, such as customer location, map-based network planning, field operations, or NMS/fiber map records.
You can manage mobile permissions in your device settings. Some features may not work if a required permission is disabled.
4. How We Use Information
- Provide, maintain, secure, and improve Pro Chat Desk.
- Authenticate users and enforce organization permissions.
- Send and receive WhatsApp messages, campaigns, templates, notifications, and support replies.
- Operate AI chatbot, AI voice, ticketing, analytics, billing, CRM, NMS, and fiber map features.
- Detect abuse, debug errors, protect against fraud, and maintain service reliability.
- Provide customer support, onboarding, invoices, plan management, and administrative communication.
- Comply with applicable laws, platform policies, and lawful requests.
5. WhatsApp, Meta, and Customer Consent
When you use WhatsApp Business API, templates, campaigns, or related messaging features, message content and metadata may be processed by Meta, WhatsApp, telecom networks, or other service providers needed to deliver the communication.
Each organization is responsible for having the required consent, lawful basis, opt-out process, and message approvals for the customers it contacts.
6. AI and Automation
AI features may use conversation history, uploaded knowledge, contact fields, support notes, and configuration chosen by your organization to generate replies, summaries, call scripts, or ticket suggestions. AI output can be inaccurate, so organizations should review important responses and configure handoff rules where human review is needed.
7. How We Share Information
We do not sell personal information. We may share information only as needed with:
- Authorized users and administrators inside the same organization workspace.
- Service providers for hosting, cloud infrastructure, analytics, email, SMS, voice, payment, support, security, AI, and messaging delivery.
- Meta, WhatsApp, telecom, or communication providers when needed to deliver messages, calls, templates, and campaign status.
- Law enforcement, regulators, courts, or other parties when required by law or to protect rights, safety, and service integrity.
- A successor organization if we are involved in a merger, acquisition, restructuring, or sale of business assets.
8. Retention
We keep information for as long as needed to provide the service, meet legal and tax obligations, resolve disputes, enforce agreements, maintain audit logs, and support security. Organization administrators may delete or export certain records from the product where features allow it.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. No online service is completely secure, and customers should keep passwords, API keys, device credentials, and admin access protected.
10. Your Choices and Data Requests
- You can update many account and organization settings inside Pro Chat Desk.
- You can ask your organization administrator to export, correct, or delete records controlled by the organization.
- You may request account assistance, data deletion, or privacy support by emailing info@prochatdesk.in.
- Marketing or campaign recipients can contact the sender organization to opt out or request deletion from that organization's contact list.
11. Children
Pro Chat Desk is a business service and is not intended for children. We do not knowingly collect personal information from children through our apps or website.
12. International Transfers
Information may be processed in India or in other countries where our hosting, communication, AI, support, or infrastructure providers operate. We use service providers and safeguards appropriate for the services we provide.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date when changes are material.
14. Contact Us
For privacy questions, data requests, app store review questions, or support, contact Pro Chat Desk at info@prochatdesk.in or call +91 1169313062.