Tickets come on every channel
Clients call engineers directly and nothing is tracked.
IT services & MSPs
Helpdesk, client network monitoring and AMC billing
Run your helpdesk on WhatsApp with tickets, monitor client networks and backups, and bill AMCs and services automatically.
The problem
What slows it services & msps down today
Common problems we hear from businesses like yours.
You find outages from the client
Down links and full disks are noticed only after a complaint.
AMC renewals slip
Monthly AMC invoices go out late.
What you get
The modules that fit your work
Switch on only what you need. Everything shares the same customers, team and permissions.
Support tickets
Turn complaints into tickets with priority, team, SLA and a full history.
WhatsApp shared inbox
One official business number for the whole team. Assign chats, tag customers and reply with saved answers.
Network monitoring
Routers, switches, CCTV NVRs and servers monitored with alerts on WhatsApp.
IP address management
Subnets, pools, VLANs and allocations in one IP plan.
Recurring billing
Monthly or yearly bills raised automatically, with WhatsApp reminders until paid.
Roles & permissions
Each team sees only its menus: accounts, sales, inventory, support or NOC.
How it works
A day with Pro Chat Desk
From the first message to the final payment.
- 01Client raises an issue
The chat becomes a ticket with priority, SLA and an assigned engineer.
- 02Problems found first
Devices are monitored and alerts reach the NOC on WhatsApp.
- 03AMC billed monthly
Recurring invoices and reminders run without manual work.
FAQ
Questions from it services & msps
Short answers before you start.
Can each client see a branded portal?
Yes. Run the portal on your own domain with your logo for your clients.
Do you back up device configs?
Yes. Config Manager takes scheduled backups and shows changes between versions.
Demo
See it set up for your business
Tell us about your team. We will show the modules for it services & msps with your own workflow.
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